Frequently Asked Questions
Everything you need to know about your Powerhouse Gym Pro Shop order and gear.
How long does shipping take for gym equipment and apparel?
Standard domestic orders are processed within 1-2 business days. Shipping usually takes 3-5 business days depending on your location. For heavy gym equipment, freight shipping may take 7-10 business days.
What is your return policy for worn workout gear?
For hygiene reasons, we only accept returns on apparel that is unworn, unwashed, and still has the original tags attached. Returns must be initiated within 30 days of purchase.
Do you offer international shipping for Powerhouse Gym merchandise?
Yes, we ship worldwide. International shipping rates and delivery times vary by country and are calculated at checkout. Please note that customers are responsible for any customs duties or taxes.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your supplements and proteins lab-tested?
Absolutely. All supplements sold in the Pro Shop are sourced from reputable manufacturers that follow strict cGMP guidelines and undergo third-party testing for purity and potency.